HerCare is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, share, and safeguard your personal information when you use our platform and services.
1. Information We Collect
1.1 Personal Information:
- Name, age, gender, and contact details (email, phone number).
- Payment information for transactions.
1.2 Health Information:
- Physical health information such as any diagnosed medical condition
- Mental health assessments, session notes, and feedback.
- Self-reported symptoms, concerns, or goals.
1.3 Usage Data:
- Device information, IP address, and app usage behavior.
- Interaction logs (e.g., chat history with counselors).
1.4 Optional Information:
- Additional details you provide during surveys
2. How We Use Your Information
- Provide and personalize counseling services.
- Enable self-assessments, appointment scheduling, and payment processing.
- Improve our platform through feedback and analytics.
- Communicate with you about updates, reminders, and support.
3. Sharing Your Information
We do not sell your personal information. Your data may be shared with:
- Counselors: To provide personalized support during sessions.
- Service Providers: For payment processing and technical support.
- Legal Authorities: If required by law or to protect your safety.
All shared data is encrypted and limited to the necessary scope.
4. Data Security
We use advanced encryption protocols and secure servers to protect your data. Measures include:
- Multi-layered authentication for user access.
- Regular security audits and updates.
Please notify us immediately of any suspected breaches.
5. Your Rights
- Access and update your personal information through your account settings.
- Request data deletion (subject to legal and regulatory obligations).
- Withdraw consent for non-essential data processing.
6. Cookies and Tracking
We use cookies to enhance your user experience by remembering preferences and tracking app performance. You can manage or disable cookies through your device settings.
7. Third-Party Links
Our platform may contain links to external websites or services. We are not responsible for their privacy practices and encourage you to review their policies.
8. For Minors
Our platform is intended for adults aged 18 and above. Users under 18 must obtain parental consent before accessing services.
9. Changes to This Policy
We may update this policy periodically. Significant changes will be communicated through the app or via email. Continued use of the platform constitutes acceptance of the revised policy.
10. Contact Us
For questions or concerns about this Privacy Policy, contact us at:
Your trust and privacy are our priorities. Thank you for choosing HerCare!